Support

Get help with HairstyleChange — AI hairstyle visualization on your photo.

Frequently Asked Questions

How does hairstyle visualization work?

You select or take a photo, then pick a hairstyle. Your photo is securely sent to fal.ai, an AI image generation service, which creates a realistic visualization of how that hairstyle would look on you. Results are typically ready in a few seconds.

My result doesn't look realistic — is that normal?

AI-generated visualizations are artistic approximations, not precise simulations. Results depend on lighting, photo angle, hair color, and the selected style. Some styles may render better than others. For best results, use a clear, front-facing photo in good lighting.

How many hairstyles do I get?

Each subscription includes a set number of hairstyle generations per billing period:
10 Hairstyles plan — 10 visualizations per period.
100 Hairstyles plan — 100 visualizations per period.
Unused visualizations expire at the end of each billing period and do not carry over.

How do I cancel my subscription?

Open your iPhone Settings → [Your Name] → Subscriptions, find HairstyleChange, and tap Cancel Subscription. You will retain access until the end of the current billing period.

Subscriptions must be cancelled at least 24 hours before the renewal date to avoid being charged for the next period.

Can I get a refund?

All payments are processed exclusively by Apple. To request a refund, visit reportaproblem.apple.com and sign in with your Apple ID. HairstyleChange is not able to issue refunds directly.

Is my photo stored or shared?

Your photos are transmitted over HTTPS to fal.ai solely to generate the visualization and are not permanently stored on our servers. Fal.ai processes data according to their privacy policy. See our Privacy Policy for full details.

The app is not working / crashing

Try closing and reopening the app. If the problem persists, ensure your iOS is up-to-date and check that you have granted camera and photo library permissions in Settings → Privacy → Photos/Camera. If you still have issues, contact us below.

Still need help?

We typically respond within 24 hours.

support@hairstylechange.com